This site has been produced as a guide to clients. The items on this website are general comments only and do not represent advice. The facts of each particular situation may vary and changes in legislation may occur quickly and at any time. We recommend that our specific advice be sought before acting in any of these areas. Copyright covering the information contained within this site subsists under the Copyright Act 1968 (Cth) and, through international treaties, the laws of many other countries. It is owned by Perks unless otherwise stated. All rights reserved. You may download single copies of documents and, where necessary for the use as a reference, make a single hard copy. Except as permitted under the Copyright Act 1968 (Cth) or other applicable laws, no part of this publication may be otherwise reproduced, adapted, performed in public, or transmitted in any form by any process without the specific written consent of Perks. Our website may contain links to external websites. Whilst such links are provided for your convenience, you should be aware that the information handling practices of the linked websites might not be the same as ours and do not constitute endorsement of material at those sites or any associated organisation, product or service. These external information sources are outside of our control. It is the responsibility of users to make their own decisions about the accuracy, currency, reliability and correctness of the information at those sites. By accessing information at or through this site, each user waives and releases the organisation to the full extent permitted by law from any and all claims relating to the usage of material made available through the website. In no event shall Perks be liable for any incident or consequential damages resulting from use of the material.
We are continually striving to improve the quality of the advice and service that we offer our clients. We will always try our utmost to resolve any issue internally to the satisfaction of all parties. Then if the concern cannot be dealt with satisfactorily, to seek independent advice.
If for any reason you are not satisfied with what we are doing, please take the following steps:
1. Contact your adviser/accountant and tell them about your complaint. If not resolved to your satisfaction then:
2. Detail your complaint in writing and address it to:
Chief Executive Officer Perks Pty Ltd
8/81 Flinders Street, Adelaide SA 5000
Phone: (08) 8273 9342
This will ensure that all of the parties involved fully understand your complaint.
3. Within five days of receipt of your written complaint, you will be notified of the receipt of your complaint and any outcome or further discussions that need to occur. We will try to resolve your complaint quickly and fairly.
Depending on the area that your complaint relates to, there may also be industry bodies we can involve to assist us in achieving a satisfactory outcome.
Following this, if your concerns cannot be dealt with to your satisfaction then you should seek independent legal advice to consider your options.
The information in this site has been prepared in accordance with the Australian law for the supply of goods and services. This notice and the information in this site and all matters relating to either are governed by and are to be construed according to the laws applicable in the state of South Australia and the Commonwealth of Australia (“Australian Law”). The information may not satisfy the laws of any other country. It is not directed at people in any other country and should not be relied on by people in any country other than Australia.
The information in this site is current at the date of publication but may be subject to change.
ACN: 008 053 576 ABN: 50 507 079 554