Within the Perks Group we recognise that your privacy is important to you – it is to us as well.
The Perks Group comprises the following companies:
Any mention of “Perks” in this Policy includes all the above companies.
Perks abides by the Australian Privacy Principles and credit reporting provisions under the Privacy Act 1988 (Cth). Our aim is to both support and ensure that we comply with these principles. Further information on privacy in Australia may be obtained by visiting the website of the Office of the Australian Information Commissioner at www.oaic.gov.au.
By voluntarily supplying us with your personal information, you are agreeing to be bound by this Policy.
This Policy is periodically reviewed. Any amendments to this Policy will be notified to you by posting an updated version on our website. This Policy was last updated on 10 March 2016.
As Perks offers chartered accounting, audit, financial planning, business consulting and finance services, we are subject to certain legislative and regulatory requirements, which necessitate us obtaining and holding detailed information that personally identifies you, and/or contains information or an opinion about you (“personal information”) and credit related personal information (“credit information”) (“collectively referred to in this Policy as “personal information”). In addition, our ability to provide you with a comprehensive accounting, financial planning, finance and business advice service is dependent on us obtaining certain personal information about you.
The personal information that we may collect and retain about you includes:
The credit information that we may collect and retain about you includes:
We are required pursuant to the Corporations Act 2001, the Code of Professional Conduct of the Institute of Chartered Accountants in Australia, Rules of Professional Conduct of the Financial Planning Association of Australia and the National Consumer Credit Protection Act 2009, to collect sufficient information to ensure appropriate advice can be given in respect of recommendations made to our clients. If you elect not to provide us with the information referred to above, the appropriateness or adequacy of advice given to you may expose you to higher risks in respect of the recommendations made.
In order to provide you with advice in relation to certain types of insurance products, we may be required to collect sensitive information from you such as your health and medical history. Any health information provided to Perks by you will be handled in accordance with this Policy.
Means of Collection
Generally, collection of your personal information will be directly from you and effected in either face-to-face interviews, over the telephone or by way of an online client engagement form. From time to time additional and/or updated personal information may be collected through one or more of those methods.
We may be required to gather personal information about you from a third party/source, i.e. Banks/Financial Institutions, Insurance Companies, Fund Managers, publicly maintained records or other credit providers etc. This Policy will apply to personal information we collect from a third party.
Use and Disclosure
We collect, hold and disclose your personal information for the following purposes:
We will only collect, maintain and use personal information about you if it is necessary for us to adequately provide to you the services you have requested, or for any purpose set out above or otherwise notified to you.
In addition, Perks’ philosophy is based upon providing an integrated business services approach. Consequently, your personal information may be shared with any one of Perks’ associated entities, for the purposes set out above or any related purpose.
We are required, under the Code of Professional Conduct of the Chartered Accountants Australia and New Zealand, the Rules of Professional Conduct of the Financial Planning Association of the Code of Practice of the Australia and Mortgage and Finance Association of Australia (“Associations”), to make certain information available for inspection by the Associations on request to ensure ongoing compliance with mandatory professional standards. This may involve the disclosure of your personal information.
We may need to disclose your personal information to superannuation fund trustees, insurance providers, product issuers, banks/financial institutions, legal advisers etc. for the purpose of giving effect to your financial advice and the recommendations made by us. These entities may be based in another country, such as Vietnam and the Philippines.
Your personal information may also be disclosed to external contractors for the purposes of providing, managing or administering our services, such as:
Some of the external contractors to which we disclose personal information are located overseas in countries such as the Philippines, Vietnam, United States, Singapore, Hong Kong and Korea.
Storage and Security
We will at all times seek to ensure that the personal information collected and held by us is protected from misuse, loss, unauthorised access, modification or disclosure. At all times your personal information is treated as confidential and any sensitive information is treated as highly confidential.
Your personal information is generally held in hardcopy in your client file and electronically in our computer database.
Perks’ security measures include:
In the event you cease to be a client of Perks, any personal information which we hold about you will be maintained in a secure offsite storage facility for a period of seven years in order to comply with legislative and professional requirements, following which time the information will be destroyed. Perks will ensure that any documents that are destroyed are done so in a secure manner by secure shredding or other form of destruction.
Access and Correction
We will assume that the personal information that you provide to us is accurate, complete and up to date. In the event that any of your personal information changes, please contact us as soon as possible and we will amend our records.
You may at any time contact us to request access to your personal information. We will (subject to the following exceptions) provide you with access to that information by providing you with copies of the information requested, allowing you to inspect the information requested, or providing you with an accurate summary of the information held. We will, prior to providing access in accordance with this Policy, require you to provide evidence of your identity.
We are not required to provide you with access to your personal information in some circumstances, including where:
In the event we refuse you access to your personal information, we will provide you with a written explanation for that refusal.
We will endeavour to ensure that, at all times, the personal information about you that we hold is up to date and accurate. In the event that you become aware, or believe, that any personal information which we hold about you is inaccurate, incomplete or outdated, please inform us. You need to provide evidence of the proposed corrections and we will take all reasonable steps to update the information if we agree that the information requires correction.
We will endeavour to respond to any request for access or correction within 14 – 30 days depending on the complexity of the information and/or the request. If your request is urgent, please indicate this clearly.
You will not be charged a fee for making a request to access your personal information. However, if at the time of making the request you are no longer a client of Perks, and Perks incurs any costs in providing you access to your personal information (such as fees to retrieve information from off-site storage) we may pass those costs on to you at our discretion. If charges are applicable in providing access for you, we will disclose these charges to you prior to providing you with the information, so that you have the discretion of proceeding or not.
Although in certain circumstances we are required to collect government identifiers such as your tax file number, Medicare number or pension card number, we do not use or disclose this information other than when required or authorised by law or unless you have voluntarily consented to disclose this information to any third party.
Dealing with us anonymously
You can deal with us anonymously where it is lawful and practicable to do so. For example, if you telephone requesting our postal address.
It is our intention to use our best endeavours to resolve any complaint to your satisfaction, however, if you are unhappy with our response, you are entitled to contact the Office of the Australian Information Commissioner who may investigate your complaint further.
While it is not necessary to register your personal details to use our Website, we do offer a registration service that will enable you to receive product and service updates, newsletters and other information. In the event you do register with us, we will collect personal information from you including your name and e-mail address.
If you have registered with us and decide that you do not wish to receive any further information from us, or you wish to amend or update your registration details, you can send an e-mail to the address noted below with your request. Please allow two weeks for your request to be actioned.
A copy of this Policy is available on the Perks website. Alternatively, hard copies are available at our Parkside office or by contacting the Privacy Officer listed below.
If you seek any further information from us about this Policy generally or wish to make a complaint, please contact our Privacy Officer at one of the reference points below:
Address: 180 Greenhill Road
Parkside SA 5063
Telephone: (08) 8273 9300
Facsimile: (08) 8274 1466
You may opt-out of receiving direct marketing material from us by contacting us using any of the methods detailed above and we will give effect to that request. Please allow two weeks for your request to be actioned. We maintain a register for those individuals not wanting to receive direct marketing material.
Please fill out the form below to make an appointment or request more information.